Privacy Policy
Last Updated: September 2026
At Mitra Service Apartments, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, make an enquiry, or contact us regarding your stay.
This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website or communicate with us.
1. About Mitra Service Apartments
Mitra Service Apartments
KRM 99 Delights, Ground Floor, #1,
Jawaharlal Nehru Road,
200 Feet Inner Ring Road,
Kolathur, Chennai – 600099, Tamil Nadu, India.
In this Privacy Policy, “Mitra ,” “we,” “us,” or “our” refers to Mitra Service Apartments.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect personal information when you voluntarily provide it to us through our website, enquiry forms, booking forms, telephone calls, WhatsApp, email, or other communication channels.
Depending on how you interact with us, the information we may collect can include:
- Name
- Mobile number
- Email address
- Number of guests
- Check-in and check-out dates
- Accommodation preferences
- Booking or enquiry details
- Special requests provided by you
- Any other information you voluntarily provide while contacting us
We only request information that is reasonably required to respond to your enquiry, process your booking, or provide our accommodation services.
3. How We Use Your Information
The information you provide may be used for the following purposes:
- To respond to your enquiries
- To process accommodation or booking requests
- To confirm or manage your stay
- To communicate with you regarding your reservation
- To provide customer support
- To respond to requests or special requirements
- To improve our website and services
- To maintain appropriate business and booking records
- To comply with applicable legal and regulatory requirements
We will not use your personal information for unrelated purposes without appropriate notice or consent where required by applicable law.
4. Booking Information
If you make a booking or accommodation enquiry through our website or through a third-party booking platform, certain information may be required to process or manage your reservation.
If you book through an external platform such as an online travel agency, your information may also be subject to that platform’s own privacy policy and terms.
We recommend reviewing the privacy policies of third-party booking platforms before providing your information through their websites.
5. Communication
If you provide your phone number, email address, or other contact details, we may use them to communicate with you regarding:
- Your enquiry
- Booking confirmation
- Check-in or check-out information
- Changes to your reservation
- Requests relating to your stay
- Customer service matters
We may also communicate with you through WhatsApp if you choose to contact us or provide your number for communication.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may help us:
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Maintain website functionality
- Analyse website traffic
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
7. Website Analytics
We may use website analytics or similar tools to understand how visitors interact with our website.
Such information may include:
- Pages visited
- Approximate usage patterns
- Browser or device information
- Referring websites
- General website traffic information
This information helps us understand website performance and improve the experience for our visitors.
8. Third-Party Services
Our website may contain links to or integrate with third-party websites and services, including booking platforms, Google Maps, social media platforms, payment services, analytics services, or other external services.
When you access a third-party website or service, that service may collect and process your information according to its own privacy policy.
Mitra Service Apartments is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you use.
9. Google Maps
Our website may use Google Maps or similar mapping services to help visitors locate our property.
When you interact with an embedded map, Google may collect information in accordance with its own privacy policy and terms.
For more information, please refer to Google’s applicable privacy policies.
10. Protection of Your Information
We take reasonable measures to protect the personal information provided to us from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
11. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
- Service providers assisting us with website or business operations
- Booking or accommodation platforms used to manage reservations
- Payment service providers, where applicable
- Technology, hosting, or website service providers
- Government authorities or law-enforcement agencies where legally required
- Professional advisers or service providers where necessary for legitimate business purposes
Any sharing of information will be limited to what is reasonably necessary for the relevant purpose or as required by applicable law.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, providing services, maintaining business records, resolving disputes, and complying with applicable legal requirements.
When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal and operational requirements.
13. Your Choices
You may choose not to provide certain personal information. However, please note that some information may be necessary for us to respond to an enquiry or process a booking.
If you have provided your contact information and wish to request that we stop using it for certain communications, you may contact us using the details provided below.
14. Children’s Privacy
Our website is intended for general use and accommodation-related enquiries.
We do not knowingly collect personal information from children for independent use of our website. Where accommodation information concerning a child is required for a booking, it should be provided by a parent, guardian, or accompanying adult.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable legal requirements.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.
Mitra Service Apartments
Address:
KRM 99 Delights, Ground Floor, #1,
Jawaharlal Nehru Road,
200 Feet Inner Ring Road,
Kolathur, Chennai – 600099,
Tamil Nadu, India.
Ph: +91-9003454454